Samsung smart hub not working

Samsung smart hub not working. It is the latest device that is used to watch and explore various mobile applications on your Smart TV.

You can also download your favorite social networking apps on the smart hub to connect with your beloved ones. However, like every electronic device, Samsung Smart Hub sometimes stops working.

It stops working for many reasons like a firmware glitch, low space, device software being out-of-date and sometimes it prevents working due to a slow internet connection problem. Luckily, you can troubleshoot these problems without hiring an expert.

Keep reading this post to learn how to troubleshoot the various Smart Hubs issues that are preventing the device from working.

Samsung smart hub not working

Samsung smart TVs are the best to have at home to entertain yourself and get easy access to various apps like Youtube, Netflix, Facebook, and Whatsapp.

However, If your smart hub is not working with any app due to unknown issues with the device, then there is no need to hire anyone because I will explain to you various troubleshooting solutions you can try.

Follow these steps to fix the trouble.

Restart your Samsung Tv

restart your samsung tv

Sometimes there is no issue with the Samsung tv, but due to some software glitches, the apps stop working on the Samsung hub, so your first step should be restarting a Tv.

It does not mean just switching off the Tv and then restarting the Tv. It actually means to give proper power cycle to smart Tv.

So, press the power button to switch off the Tv. Now unplug it from the wall socket for five minutes.

After five minutes, insert the power cord into the power source and press the power switch to turn on the smart Tv. Check if the apps start working on the device or still any app does not respond.

Restart router

restart router

If the youtube app is still not working on your smart hub, then restart the internet router.

Sometimes this tip work, and apps start working on smartphones and smart hub TVs.

Move internet modem

It is very important to place your internet modem in that part of the home where all the devices easily access internet signals.

If you see that youtube or WhatsApp is working slowly or even not responding, then change the place of the modem and bring it close to your smart hub so that it easily catches the wifi signals.

You can easily enjoy your favorite entertainment programs on smart tv.

Check internet connection

check internet connection

A fast internet connection is very important for the smart tv hub to work properly. Some social websites prevent working at low internet speed.

Like if you talk about Netflix, which is used to watch entertainment programs and movies, it just works if your internet connection speed is 5mbps.

So, if your internet is slow, then contact your local internet service provider to fix the issue.

Once the internet connection problem is solved, then all the apps will start working on your Samsung smart hub.

Reset your Tv

reset your tv

If all the above options do not work and you can still not connect your Samsung smart hub to an internet connection, then the next step is resetting your smart tv.

  • Press the power button to switch on your TV.
  • Now, press the Smart Hub switch from your Remote Control to show the tv screen.
  • Open the Settings window from your Remote control.
  • Choose Reset.
  • Press Enter button from the remote control.
  • Mention the changed password or default password 0000 to your smart hub.

After mentioning the password, your tv device will reset automatically; after receiving the reset confirmation message, try to connect the Samsung smart hub to the internet connection because all the previous settings are removed after resetting the Tv.

Check software updates

check software updates

It’s essential to keep updating your software updates because it gives bug and security fixes for your smart hub.

If you are having trouble connecting to social services on your smart tv, then check if a software update is available, then update the device to solve your issue. If you have no information about updating your Samsung device, follow these steps.

  • Open the settings on your TV.
  • Choose Support
  • Select Software Update
  • Choose Update Now
Your device will automatically update but make sure the interconnection is available; otherwise, you can not update your device.

Clear App Cache

clear app cache

Sometimes the app is not unanimous with your smart hub due to freezing and crashing problems. So, clear the app cache on your tv, and then try to re-download the app.

It’s not a difficult task to clear the cache on your tv.

  • First of all, press the Home switch on the tv remote
  • Choose Settings
  • Select Support
  • Choose Clear Cache

Delete some apps

On some occasions, the social apps stop working due to low storage on your smart hub, so always try to keep deleting the catch and useless data so there should be enough free space in the smart hub storage.

Delete some useless app if your Samsung smart hub is not working fine.

Reinstall the app

Reinstalling the app can fix this problem. First, Uninstall and then reinstall the can also solve issues with a particular app on your smart tv.


The final thoughts on this article are that if your Samsung smart hub is not working, hopefully, this article has helped you fix the problem.

Hiring someone to locate the problem is not suitable for this issue. Check one by one all these steps and troubleshoot your smart tv problem by yourself.

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