Simplisafe entry sensor not responding

Simplisafe entry sensor not responding. Simpli safe entry sensors are the latest security technology to install in your home. These SimpliSafe sensors work simply because when they detect any motion close to them, they will inform you according to what they are programmed.

If a strange motion is not installed or programmed in them, they will immediately send you a message to check who is near the place.

However, Sensors installed in the latest SimpliSafe system start malfunctioning and sometimes, when they fail to inspect the Base Station.

Mainly the simpli safe sensor prevents responding when the device was programmed when your sensor was ordered but was never placed.

The batteries installed in the sensor providing the problem need to be changed. The sensor is fixed at a distance from your Base Station and is unable to send a signal from its current place.

Simplisafe entry sensor not respondingsimplisafe entry sensor

SimpliSafe systems are installed in homes nowadays to protect the home from danger when you are not present, but sometimes these sensors prevent working after losing the mobile connection to the base station. You can organize a link with a simple reset.

Reset the Simplisafe sensor

Switch off the base station and pull out the plug from the power source. Detach the device battery cover with a screwdriver.

Pull out the battery from the battery chamber for 1 minute and put it back in the chamber after 1 minute. Fix the battery cover on the device.

Insert the base station power cord in the wall socket and wait for one minute to make a new link. Check if your sensor is working accurately or still it is not responding.

The device is placed at a distance from the system

It is important to install the sensor close to the system to work properly. If your SimpliSafe entry sensor is not responding, you have two options: shift the base system or install the motion sensors close to the system.

Anyway, you can choose any option to minimize the distance between the base system and the motion sensor and ensure both of these have a sound connection.

Replace the batteriesreplace the batteries

Simplisafe sensors work on batteries, so if your sensor is not responding to your action or it is not sensing any motion close to it, then check the batteries because if the batteries are damaged or worn out, then you need to replace them.

So, if your sensor is not turning or responding, open the back cover and inspect the batteries’ condition. If your sensor device is old, its batteries may be damaged or broken due to corrosion so change them to start the sensor.

Rechargeable batteries

It would help if you did not use rechargeable batteries in the sensor device because they do not work long and start to create various issues. Always use quality lithium batteries instead of alkaline batteries in the devices because lithium batteries have a strong energy surge compared with rechargeable and lithium batteries.

Keypad out of range

As I explained in the second step, keeping SimpliSafe’s sensors close to the base system is essential. The sensor also stops responding when the keypad does not work.

If the keypad is out of range and placed at a distance from the base station, it will not work. So, always install the keypad close to the motion sensor and the base system to get responses quickly.

Hire a professional

If all the above troubleshooting tips do not work then contact a skillful professional to inspect the motion sensor and the base system. The professional can check the device deeply and inform you it is faulty and that you need to replace the defective component.

Contact support team

If all the above troubleshooting tips do not fix your issue, then it means the problem is out of your range. In this case, I suggest contacting customer support and letting them know about the issue with the motion sensor.

The company can inform you whether your device is faulty or has a technical problem. The company support team will give you every possible troubleshooting way.

You can also forward a warranty claim to the company if you have recently purchased the SimpliSafe entry sensor.

The Bottom Line

The final thoughts on this article are that if you have fixed the SimpliSafe entry sensor in the home for security purposes, then don’t worry if you stop responding and follow the above steps to troubleshoot the issue.

Just keep in mind two things: the first is to close the distance between the keypad, motion sensor, and the base system, and the second is to replace the batteries after two to three months.

If you are not using the device for a long time, pull out the batteries from the device to prevent them from damaging and corrosion.

I am sure this article helped you fix the issue, but if you do not find the solution, contact a skillful professional or company support team.

Related Guides