Amazon prime not working on smart tv

Amazon prime not working on smart tv. If you are experiencing an issue with the channel, then see your account status. The video streaming is not free, and you have to pay for your account annually or monthly.

If you have a monthly Amazon Prime subscription, then check your account status and pay your monthly bill if you have not paid after the due date.

If its is not currently working, then read this full article to find the different troubleshooting tips to re-run the channel on your smart tv to stream different content.

Amazon prime not working on smart tv

Suppose you have an amazon prime video channel to watch media content on your smart tv. In that case, you must take care of basic technical errors if you don’t want any interruption in your watching experience.

If your prime video is not launching on your Samsung tv, then check your amazon subscription status, restart the internet router, clear the app cache memory, and connect the app to another smart tv.

Restart the amazon Prime app

restart the amazon prime app

If your app is not working and ruing your watch experience, then, first of all, refresh the app.

Close the app from the background and restart the app to test if it is working perfectly or if it is a blank screen.

Check your account subscription status

Amazon prime video channel does not offer free service, but it allows users to subscribe to the channel on a monthly or annual payment method.

So, when you switch on your smart tv to watch your favorite film on the prime video channel, but it does not work, then check your laptop to see your billing date.

If you have subscribed to the monthly package, then you need to pay the bill before the due date.

Unstable internet connection

unstable internet connection

Amazon prime video requires a fast and stable internet connection to stream media on your smart tv device.

If you are watching your film and suddenly you see a blank screen on your smart tv, then immediately check the internet router.

If the red light is blinking on the internet modem, then there is no internet service.

Reboot your router by removing the plug from the socket for 2 to 3 minutes. Plug in the router power cable after time to see if the red light stopped blinking.

If the red light is still blinking after rebooting the router, then call your local internet service provider to inform them about the network issue.

Move the router

move the router

The placement of an internet router matters a lot if you have too many smart devices to connect with one router. So, always place the router in that part of the home where all smart devices are placed close to it.

If your  channel is not working properly on the smart tv, then move the router close to the tv and plug in the router close to the tv for fast and stable Wi-Fi signals.

You also have the option to connect the router and smart tv with an ethernet cable to make easy access for the tv to launch video without buffering.

Not enough memory

If you have downloaded too many social apps on your smart tv, then it will not be easy for other apps to stream new media due to insufficient memory.

So, delete the watched movies and unnecessary apps from the smart tv memory to make free storage space.

Similarly, keep clearing the cache data is also an important step if you don’t want to fill the memory storage in the smart tv.

Update the amazon app

Some apps stop working due to pending updates and bugs issue. So, it’s suggested to you make a habit of updating all your apps on your smart tv on regularly.

Anyhow, if your amazon prime video is currently not working, then update the  Video app on your smart tv. Follow these steps.

  • Go to the App Play Store on your smart tv.
  • Choose the profile icon.
  • Click Manage Apps & Games.
  • Navigate to Check for Updates.
  • Click Update the Prime Video app.

Reinstall Prime Video App

If restarting and updating the app does not fix the problem and you are unable to watch the film on the video channel, then it’s better to uninstall and then reinstall the Prime app.

Reinstalling the app clears all the bugs and deletes cache data.

Follow these simple steps to reinstall the app on smart tv.

  • Go to Settings
  • Navigate to App Manager
  • Select Prime Video
  • Click Uninstall.
  • Restart your smart tv
  • Download the app.
  • Reinstall the app

Connect your smart tv with an internet connection and open the Amazon app to test the service.

Amazon prime sound issues

Location Settings

If you have the wrong location settings, some films and web series do not run on your smart tv.

So, open the tv menu settings and navigate to location settings to check if it matches the real location.

Factory reset your tv

factory reset your tv

If all the above steps do not work, then the last option is to factory reset the tv. If you don’t know how to factory reset the tv, then see these points.

Press the Home button on your remote

  • Go to Settings
  • Select General
  • Navigate to Support
  • Click Reset
  • Enter your  PIN code. If you changed the password, then the default code is(“0000”).

Your TV will power restart, showing the setup screen.


The last words on this directory are if your amazon prime video channel is not working on smart tv, then follow all the troubleshooting tips in this article.

Firstly, check your account subscription status and an unstable internet connection, and update the amazon video app, etc., to fix the problem. Amazon plug blinking red